Warranty Policy
Premarathna Jewellers Warranty Policy
Our Commitment to Quality
At Premarathna Jewellers, we take great pride in the quality, craftsmanship, and durability of every piece we create. Our Warranty Policy is designed to provide confidence and peace of mind by covering manufacturing defects while ensuring the highest standards of customer satisfaction.
Warranty Coverage
This warranty covers manufacturing defects in materials and workmanship under normal use. If a genuine manufacturing defect is identified, Premarathna Jewellers will inspect the item and determine the appropriate solution, which may include repair, replacement, or another suitable remedy.
What Is Covered
Our warranty may cover:
- Manufacturing defects in craftsmanship.
- Faulty gemstone settings caused by manufacturing defects.
- Structural defects resulting from the production process.
- Defects in precious metals or materials used during manufacturing.
All warranty claims are subject to inspection and approval by our jewellery specialists.
What Is Not Covered
This warranty does not cover:
- Normal wear and tear.
- Scratches, dents, or surface marks from regular use.
- Damage caused by accidental impact or misuse.
- Lost or stolen jewellery.
- Loss of gemstones due to accidental damage or improper handling.
- Damage caused by chemicals, improper cleaning, or incorrect storage.
- Alterations, repairs, or resizing performed by unauthorized third parties.
Warranty Claims
To submit a warranty claim, please contact Premarathna Jewellers with your proof of purchase and details of the issue. Our team will carefully assess the jewellery and advise you on the next steps.
Warranty claims are processed only after the item has been inspected by our experts.
Jewellery Care
Proper care helps preserve the beauty and longevity of your jewellery. We recommend storing jewellery safely, avoiding exposure to harsh chemicals, cleaning it regularly with a soft cloth, and arranging professional inspections to ensure gemstones and settings remain secure.
Limitation of Warranty
This warranty applies only to manufacturing defects and does not extend to accidental damage, misuse, unauthorized modifications, or normal wear. Premarathna Jewellers reserves the right to determine the eligibility of all warranty claims.
Changes to This Policy
Premarathna Jewellers reserves the right to update or modify this Warranty Policy at any time without prior notice. Any changes will become effective once published on our website.
Contact Us
If you have any questions about our Warranty Policy or wish to make a warranty claim, please contact Premarathna Jewellers through our official contact channels. Our team will be happy to assist you.
Thank you for choosing Premarathna Jewellers.
