Refund Policy
Premarathna Jewellers Refund Policy
At Premarathna Jewellers, customer satisfaction is our priority. We are committed to providing high-quality jewellery and exceptional service. Please review our refund policy carefully before making a purchase.
Returns & Exchanges
We accept returns or exchanges for eligible items within 7 days of purchase, provided the item is:
- Unused and in its original condition
- Accompanied by the original receipt or proof of purchase
- Returned with all original packaging, certificates, and accessories
Items showing signs of wear, damage, alteration, or misuse may not be eligible for return or exchange.
Non-Refundable Items
The following items are not eligible for refunds or exchanges:
- Custom-made or personalized jewellery
- Special orders created upon customer request
- Resized, modified, or altered jewellery
- Gift cards or promotional items
- Jewellery rental fees and related service charges
Refund Process
Once a returned item has been inspected and approved, eligible refunds will be processed using the original payment method whenever possible.
Please allow a reasonable processing period for refunds to be completed.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible. We will review the issue and work to provide an appropriate resolution, which may include repair, replacement, exchange, or refund where applicable.
Repairs & Warranty Services
Normal wear and tear, accidental damage, improper use, or unauthorized modifications are not covered under this refund policy. Please contact our team regarding available repair services and warranty information.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact Premarathna Jewellers. Our team will be happy to assist you and ensure the best possible customer experience.
Thank you for choosing Premarathna Jewellers.
