Returns & Exchanges

Premarathna Jewellers Returns & Exchanges

Our Returns & Exchange Policy

At Premarathna Jewellers, we are dedicated to providing exceptional quality and customer satisfaction. If you are not completely satisfied with your purchase, our Returns & Exchanges Policy outlines the conditions under which eligible items may be returned or exchanged.

Eligibility

Items may be eligible for return or exchange if they:

  • Are returned within the applicable return period.
  • Are unused, unworn, and in their original condition.
  • Include the original receipt or proof of purchase.
  • Are returned with the original packaging, certificates, and any accompanying accessories.

All returned items are subject to inspection before approval.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Custom-made or personalized jewellery.
  • Special-order items made to customer specifications.
  • Resized, engraved, or modified jewellery.
  • Gift cards and promotional items.
  • Jewellery rental services and related fees.
  • Items damaged through misuse, accidents, or improper care.

Exchange Policy

Approved items may be exchanged for another product of equal or greater value, subject to stock availability. If the replacement item has a higher value, the customer will be required to pay the difference.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us promptly after receiving your order. Our team will review the issue and provide an appropriate solution, which may include a repair, replacement, exchange, or refund where applicable.

Return Process

To request a return or exchange, please contact our customer support team with your order details and proof of purchase. Once your request has been reviewed, we will provide instructions for returning the item.

Inspection & Approval

All returned products are carefully inspected upon receipt. Premarathna Jewellers reserves the right to refuse returns or exchanges that do not meet the conditions outlined in this policy.

Policy Updates

Premarathna Jewellers may update or modify this Returns & Exchanges Policy at any time without prior notice. The latest version will always be available on our website.

Contact Us

If you have any questions regarding returns, exchanges, or product eligibility, please contact Premarathna Jewellers through our official contact channels. We are committed to providing you with a trusted and enjoyable shopping experience.

Thank you for choosing Premarathna Jewellers.