Shipping & Delivery
Premarathna Jewellers Shipping & Delivery
Safe & Secure Delivery
At Premarathna Jewellers, we are committed to delivering your jewellery safely, securely, and on time. Every order is carefully inspected, professionally packaged, and prepared to ensure it arrives in perfect condition.
Order Processing
Orders are processed after payment confirmation. Processing times may vary depending on product availability, custom orders, and order volume. Personalized or custom-made jewellery may require additional production time before dispatch.
Shipping Services
We offer reliable shipping across Sri Lanka and selected international destinations. Delivery times may vary depending on your location, courier services, customs procedures, and other external factors.
Once your order has been dispatched, shipping confirmation and tracking information will be provided where available.
Packaging
Every jewellery piece is securely packaged to protect it during transit. Selected products may also include a premium jewellery box, authenticity certificate, care instructions, or other supporting documents where applicable.
Shipping Charges
Shipping fees are calculated based on the delivery destination, package size, and selected shipping method. Any applicable charges will be displayed during checkout or communicated before your order is confirmed.
International Deliveries
International orders may be subject to customs duties, import taxes, or other local charges imposed by the destination country. These fees are the responsibility of the customer unless otherwise stated.
Delivery Delays
While we strive to meet estimated delivery times, delays may occasionally occur due to weather conditions, customs clearance, public holidays, courier disruptions, or other circumstances beyond our control.
Premarathna Jewellers is not responsible for delays caused by third-party shipping providers.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact details. We cannot be held responsible for delays, additional shipping costs, or failed deliveries resulting from incorrect or incomplete information.
Lost or Damaged Deliveries
If your order arrives damaged, incomplete, or appears to be lost during transit, please contact our customer support team as soon as possible. We will investigate the matter and work with the shipping provider to reach an appropriate resolution.
Contact Us
If you have any questions regarding shipping, delivery times, order tracking, or international deliveries, please contact Premarathna Jewellers through our official contact channels. Our team will be happy to assist you.
Thank you for choosing Premarathna Jewellers.
